Get in Touch
On this page you can find several ways to get in contact with our customer advisors, using the form below, via telephone, email or via post. We are happy to help with any product advice, order information, account queries or anything else!
If you are contacting us regarding an order please make sure you have your order number to hand and then we can process your request efficiently.
Packaging & Delivery
Returns Policy
Find Us Mail Address
Church Hill House, 120 Bunns Lane, Mill Hill, London NW7 2AS
Support
Tel: +234 708 169 5202
Email Address
Sales: sales@herexcellencyskincare.com
General: customerservice@herexcellecyskincare.com
Marketing & PR: marketing@herexcellencyskincare.com
Working hours
24/7 Online
Have Any Question?
If you have any questions relating to product advice, orders, your account or anything else please contact our customer advisers who will be happy to help!
Frequently Asked Questions
Help! I cannot find what I am looking for
All of the products that we stock are listed on the website, if you cannot find a particular item use the search box at the top of the site – making sure that the name is spelled correctly.
If you still cannot find the item it may be worth contacting us to speak to one of our advisers who will be able to help with your query. Call or whatsapp us on +234(0) 7081695202, or email customerservice@herexcellencyskincare.com
How do I cancel my order?
You can cancel your order, however we do process orders within 15 minutes of confirmation so you will need to be quick about it.
Contact our customer advisers customerservice@herexcellencyskincare.com for more information.
How do I amend my order?
Unfortunately you are unable to change your order once it has been confirmed, you do however have 15 minutes to cancel your order by following the instructions in the above question.
FAQS
Placing Your Order
- Help! I cannot find what I am looking for
- All of the products that we stock are listed on the website, if you cannot find a particular item use the search box at the top of the site – making sure that the name is spelled correctly.
If you still cannot find the item it may be worth contacting us to speak to one of our advisers who will be able to help with your query. Call us on +234(0) 7081695202 , or email customerservice@herexcellecyskincare.com
Amending Your Order
- How do I cancel my order?
- You can cancel your order, however we do process orders within 15 minutes of confirmation so you will need to be quick about it.
Contact our customer advisers customerservice@herexcellecyskincare.com for more information.
- How do I amend my order?
- Unfortunately you are unable to change your order once it has been confirmed, you do however have 15 minutes to cancel your order by following the instructions in the above question.
- How do I change my address?
- Unfortunately to protect our customers from potential fraud you are unable to change the address on your order once it has been confirmed, so please ensure that all of your address details are correct before you confirm your order. You do however have 15 minutes to cancel your order by following the instructions in the above question.
Receiving Your Order
- The outer packaging of my order is damaged – what should I do?
- Firstly we recommend you refuse any parcels that arrive with damage to the outer packaging and then contact us immediately, as soon as the return is confirmed as on it’s way back we will arrange a replacement order to be sent.
If you’ve accepted an order upon delivery with signs of damage to the outer packaging, please take photos of all outer packaging prior to opening and internal contents that you’ve received and contact our customer service team via email customerservice@herexcellecyskincare.com or by phoning them on +234(0) 7081695202
When calling, please make sure you have the following information ready;
– Your Order Number
– Details of the missing item(s)Please report any damage to your order’s outer packaging and any missing items within 7 days of the delivery date. We will not be able to process any claims made outside of this period.
Use the below form to contact our customer advisors, please include as much information as you can so that we can help you quickly and efficiently.